People are Talking
Steve Bailey - The Gauntlet Runner
Your satisfaction is guaranteed, we have built our business on this policy. If you are not satisfied with your order when it arrives, please return it in its original condition within 30 days for a prompt exchange or refund. For Christmas Gift giving, the return policy is extended to January 15th. Product must be not be used or worn (beside trying them on of course). Returns will not be accepted without an Return Authorization (RA) number. Please email us explaining reason for return and request for RA number. We will then provide you the return instructions.
Please note that the customer pays for return shipping via POSTAL SERVICE to us. We cannot accept any COD return. For refunds, we do not cover the original shipping cost. You will be refunded for the product and the tax on the product.
To attain an RA:
Please email us at firstname.lastname@example.org, and state your order number, and what you'd like (refund or exchange). If you have not received an answer within 48 hours, please be sure to check your junk, or promotions folder, in case our response went there.
At Moccasins Canada we offer secure online shopping which means that all products on our site can be ordered online using a web browser that supports secure transactions. Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support secure transactions, you can place your order by telephone, fax, or regular mail.
Moccasins Canada will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or email information to others.
When you visit Moccasins Canada Website, a unique customer ID (cookie) is assigned and stored so that we can recognize you when you return and retrieve your customer information.