MoccasinsCanada.com will gladly accept returns for merchandise for either refund or exchange*. Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE - NO EXCEPTIONS. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise. Returns will not be accepted without an Return Authorization (RA) number. Returned merchandise should be packed in its original packaging - the shoebox if is in suitable condition. Customers are responsible for any return shipping costs, Moccasins Canada will pay for the shipping cost when sending an exchanged item. For overseas orders, it is the customer's responsibility to pay shipping for exchanged parcel. We cannot accept any COD return. Please note that should a partial return for refund be the case, which would cause your order to no longer qualify for free shipping, shipping charges will be subtracted from your refund.
Returns by customers using AFTERPAY - Returns will be eligible for exchange or store credit ONLY. Refunds will not be possible for returns of items purchased using AFTERPAY.
- please see return tabs on individual product page for further information
HOW TO INITIATE A PRODUCT RETURN Please use our self-serve return form HERE OR contact us via email (info@thebrownbear.ca) requesting a Return Authorization # (RA) and instructions on where to send the return (we have a USA & Canada warehouse). Please note: do not write on, or put tape on the shoe box.
DEFECTIVE ITEMS OR ORDER ERRORS If you received defective product or we made an error on your order, please follow the exchange instructions above noting the error or defect. We may require additional information such as pictures indicating the error, however we will determine that based on the circumstances.
**BLACK FRIDAY/CYBER MONDAY DEALS - REFUNDS: Please note that when a refund is requested on returns made that had Black Friday/Cyber Monday discounts may result in your order not qualifying for those discounts. The amount refunded will reflect which discount category your remaining order qualifies for (or doesn't qualify for).
**CHRISTMAS GIFTS/ORDERS: Return period is extended for Christmas orders. Please be sure to contact us by January 15 to facilitate returns/exchanges of Christmas gifts. (Only applicable to gifts)
The Brown Bear will ship the replacement or issue a refund once the return is received. Please allow 1-2 business days for returns to be processed.
Customer Reviews
Overall rating: 4.9 / 5 from 4229 reviews.
Absolutely love these socks!! I am so SO glad that I took the chance on these, I am so pleased with them! I have a hard time finding socks that fit, that are comfortable and made with the materials I want in my socks. This variety pack held the PERFECT ones! I am a ladies 10-11 sized foot, wide, and I cannot seem to find socks that fit and are comfortable, anywhere. Until now.
The softness, the comfort, the structure, the breathability of them is 110% perfect. I will never take a guess on another pair of socks again. Which is important when I’m on my feet all day and have cold floors at home. Winter will be so much more comfortable this year!
these are perfect at home slippers, warm and soft interior. Liked no hard sole aspect, feels much cozier--just dont plan to wear outside. size 10 felt fine for my medium wide, size 10-10.5 feet. Bead design also lovely and breaks up front, which in size 10 can look long!
Phenomenal slippers! My husband being wheelchair bound needed soft, all-natural “shoes”. These fit the bill. These will help prevent sores from developing because of the roomy soft design. We’ve gotten many compliments.
I purchased these in size 13 to replace my 20 year old HS Trask leather mocs. These mocs are beautiful, very comfortable, and fit perfectly without socks. Adding socks makes the fit a little tight, so if you like a loose fit you might want to go with a wide.
Absolutely love my moccasin slippers. They are lightweight fit perfectly and are just what I was looking for. I love them so much I just ordered again!
I love the slippers. The sizing is perfect! They are comfortable and they keep my feet warm. The black and silver color is my favorite because they match whatever I have on for the day. I do recommend these slippers.
Great craftsmanship. Top piece is a little shorter than expected and takes some getting used to but definitely great if you need a quick slide on loafer.
These Apache Mocs are better than I could have hoped. Providing comfort and ease on my decades long boot bound feet. But what I love most is how silent they walk me on any surface from Mother Earth to mothers kitchen.
Love my new moccasins, replaced an old pair I had for many years. Super soft and comfortable, seem very well made. They are cushioned as well. Hope to get as many years from this pair as my last ones. Highly recommend.
I bought a pair of the moose hide leather fringed boots after searching for months for an ankle high outdoor boot. I normally wear a 10-10 1/2 depending on the style and sometimes even 11 from overseas vendors which I try to stay away from. Knowing the leather I went with a 10.
The boots arrived and as I anticipated they were a "little" snug but after a day or so they loosened up and fit perfect. Like others have said it's like walking on a cloud, they are so comfortable, I love them. I would absolutely deal with this company again and their quality footwear.
Wore them to our high school football game last night.
just received my pair of elk, moose, mocs. I'm a 12 B on the Brannock device. my little voice said, get a 13, so i did, they fit absolutely perfect. my foot is narrow, but the tow box has a nice snug feeling, the length is perfect. they look good, feel good. well pleased.
I have been wearing moccasins since making my first pair from a kit in 1958 then buying my first “ proper” pair in my first trip to Canada in 1990. I love the comfort and the feeling of having a unique hand made product with such heritage. My new moccasins are really well made and fantastic value and I cannot recommend them highly enough and thank moccasins Canada for their excellent service.
I just received the moccasins, and I have received numerous compliments, enough that I am not taking them off, they are my new favorite shoe. I just walked two miles in them.
Received my Earthing Moccasins yesterday and I have not taken them off since taking them out of the box. The fit is spot on, and they are so soft on my feet. They are just a bit snug, which is what I was hoping for because they will stretch out. My only concern with these is that I might wear out the sole because I'm going to be wearing them so much! Do not hesitate - buy these moccasins.
It is the most comfortable pair of shoes I have ever bought, fits perfectly, doesn't require any breaking-in, elegant and suitable for work and play. Love it!
Bought these in black size 7. I usually wear a women's 7.5 and these fit perfectly. They are very soft and comfortable. Nice quality. Shipping time was great. They arrived quickly.
These are awesome lace up moccasins! I decided to remove the tassels for a simpler look and I do not regret it. I wear these shoes nearly every day and they have held up great. The leather is incredibly soft and tough, the crepe sole is very comfortable and the copper rivet is hardly even noticeable. The fit is perfect. I see these lasting quite some time and I plan on buying another pair once these wear out. Highly recommendable!
Received my Earthing Moccasins yesterday and I have not taken them off since taking them out of the box. The fit is spot on. They are just a bit snug, which is what I was hoping for because they will stretch out. My only concern with these is that I might wear out the sole because I'm going to be wearing them so much! Do not hesitate - buy these moccasins.
High quality, well fitting, well feeling moccasin boot. My personal foot health needs require a leather insole plus no glue being used in the making of the shoe. This moccasin boot fulfills those requirements - which are actually hard to fulfill in today's standard shoe market.
Thanks again for offering a quality product!
I love the quality of the moccasins. They feel great. I am usually a size 7 and a half so I followed the instructions and sized up to an 8. I think that was a mistake. Although the width is good they are too long. I was able to cinch them up to where they fit pretty good but next time I will order a 7. In fact I already did. I will let you know how that works.
I draped this pad over a chair while I sit in front of my lap top. It is a good size pad, very well made and easy to carry around. It discharges electricity from my body as I don't get shocked when I touch the metal to pop open the car trunk. Highly recommended.
I found these good looking moccasins in a search for American made moccasins. The Laurentian moose hide moccasins are very pleasing to the eye, but more importantly they are supremely comfortable on my feet.
I currently have foot drop and I thought natural leather soles would be better than rubber, crepe, or any other synthetic sole as the leather would not catch and stick on the floor; I am very pleased and not disappointed. I liked them so well that I ordered a second pair of moccasins. Great as slippers and excellent for resolving a medical issue.
I ordered a half size down from my boot size and the length is spot on. The moccasins slip on and off easily. Two thumbs up.
Great quality and very comfortable! The crepe soul is just enough to still feel like you’re wearing a traditional leather soul moccasin, but still have traction on wet surfaces
