Returns & Exchanges
MoccasinsCanada.com will gladly accept returns for merchandise for either refund or exchange*. Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE - NO EXCEPTIONS. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise.
Returns and exchanges with Moccasins Canada are subject to the following strict conditions:
- Return Authorization Required: We cannot accept any returns without a Return Authorization (RA) number.
- Shipping Costs: The customer is always responsible for return shipping fees. We cannot accept COD deliveries. Original shipping fees are non-refundable.
-
Exchanges:
- Domestic: We cover the shipping costs to send the new replacement pair back to you. (Within Canada and the U.S.)
- International: For overseas orders, the customer must pay the shipping costs for the exchanged package.
- Refunds: Refunds are only issued after we receive and inspect the merchandise to ensure it complies with our policy.
- Packaging: All items must be packed in their original packaging, including the shoebox and tags attached. (When applicable)
Returns by customers using AFTERPAY - Returns will be eligible for exchange or store credit ONLY. Refunds will not be possible for returns of items purchased using AFTERPAY.
*Some exclusions apply on personal use items -
Items that cannot be returned:
- Bedding (Sheets, Sleep Pads, Pillowcases)
- Earthing Headbands and Wristbands
- Earthing pads, desk mats, mouse pads, yoga mats, socks
- Silver scarves and cloths
- Items marked FINAL SALE / FINAL CLEARANCE
- Face masks
- Outlet checkers, continuity testers & EMF meters
- Water bottles
- Creams, salves and balms
- Supplements
- please see return tabs on individual product page for further information
HOW TO INITIATE A PRODUCT RETURN
Please use our self-serve return form HERE OR contact us via email (info@thebrownbear.ca) requesting a Return Authorization # (RA) and instructions on where to send the return (we have a USA & Canada warehouse). Please note: do not write on, or put tape on the shoe box.
DEFECTIVE ITEMS OR ORDER ERRORS
If you received defective product or we made an error on your order, please follow the exchange instructions above noting the error or defect. We may require additional information such as pictures indicating the error, however we will determine that based on the circumstances.
**BLACK FRIDAY/CYBER MONDAY DEALS - REFUNDS:
Please note that when a refund is requested on returns made that had Black Friday/Cyber Monday discounts may result in your order not qualifying for those discounts. The amount refunded will reflect which discount category your remaining order qualifies for (or doesn't qualify for).
**CHRISTMAS GIFTS/ORDERS:
Return period is extended for Christmas orders. Please be sure to contact us by January 15 to facilitate returns/exchanges of Christmas gifts.
(Only applicable to gifts)
The Brown Bear will ship the replacement or issue a refund once the return is received. Please allow 1-2 business days for returns to be processed.
Already have an account with phone number? Create a linked account
How it works
Grab your exclusive gifts by being part of our loyalty program