Refund policy

MoccasinsCanada.com will gladly accept returns for merchandise for either refund or exchange. Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise. Returns will not be accepted without an Return Authorization (RA) number. Returned merchandise should be packed in its original packaging - the shoebox if is in suitable condition. Customers are responsible for any return shipping costs, Moccasins Canada will pay for the shipping cost when sending an exchanged item. For overseas orders, it is the customer's responsibility to pay shipping for exchanged parcel. We cannot accept any COD return.

The Brown Bear will ship the replacement or issue a refund once the return is received. Please allow 1-2 business days for returns to be processed.

*Note - Orders processed using AfterPay are only eligible for exchange or store credit; no refunds will be issued for approved returns where Afterpay was used.